Shipping policy

 

Thank you for choosing Prospergate Online Store for your spiritual resources. We offer both digital and physical products, and delivery methods and processing times vary depending on the type of product purchased.

1. Digital Products

Most of our products are delivered digitally. This includes E-books, audio books, E-courses, and other digital resources.

Digital products are delivered electronically to the email address or other contact information provided during checkout. E-books and audio books are generally available immediately after purchase, along with instructions or a link to access or download your purchase.

Each E-book or audio book purchase includes up to 3 downloads or access attempts. We recommend downloading and saving your digital product to your preferred device after receiving it.

For E-courses, access instructions and login information will be sent to the email address provided at checkout. Course access is provided according to the terms stated on the individual course.

Digital products do not require physical shipping. No physical item will be mailed for a digital product purchase.

2. Physical Products

For physical products, orders will either be shipped to the address provided at checkout or made available for pickup, depending on the option selected when placing your order.

We strive to process physical orders within 1–2 business days after payment confirmation. Processing times may be longer during holidays, special events, promotions, or periods of high order volume.

Available shipping options and estimated delivery times will be displayed during checkout. Delivery times are estimates and may vary due to circumstances outside of our control.

3. Shipping Charges

Shipping charges for physical products are calculated based on factors such as the destination, shipping method, and size or weight of the order. Applicable shipping charges will be displayed during checkout before you complete your purchase.

4. Tracking

When tracking is available for your shipment, tracking information will be provided once your physical order has been shipped. Please use the tracking information provided to monitor the progress of your delivery.

5. International Orders

International customers are responsible for any customs duties, taxes, tariffs, or other fees imposed by the destination country. These charges are determined by the applicable customs or governmental authorities and are not included in our shipping charges unless specifically stated at checkout.

6. Address Accuracy

Please carefully review your shipping information before completing your purchase. Prospergate is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.

7. Missing or Damaged Physical Products

If your physical order arrives damaged or you believe an item is missing, please contact us at products@bibledavids.org as soon as possible so that we can review the issue and assist you.

For information regarding replacements, returns, and refunds, please see our Returns & Replacement Policy.

8. Order Changes or Cancellations

If you need to make a change to a physical order or request a cancellation, please contact us as soon as possible. Because orders may begin processing shortly after purchase, we cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.

Digital product orders generally cannot be cancelled once the digital product has been delivered or access has been provided.

By placing an order with Prospergate Online Store, you acknowledge and agree to the terms outlined in this Shipping & Digital Delivery Policy. If you have questions about the delivery of your order, please contact us at products@bibledavids.org.