Politique de remboursement

 

At Prospergate Online Store, your satisfaction is our top priority and we're here to offer the best service as possible. Please take a moment to review our return policy below.

Returns & Exchange Policy

Digital Products: All sales of digital products are final and non-refundable. This includes E-books, audio books, E-courses, and other digital content. Once a digital product has been purchased and access or delivery has been provided, we do not accept returns, exchanges, or refunds. If you experience difficulty accessing a digital product you purchased, please contact us for assistance. This includes but is not limited to all E-books, Audio Books, and E-Courses. 

Physical Products: We offer a limited replacement policy for physical products that arrive damaged. If your physical product arrives damaged, you must contact us within 15 days of receiving your order at products@bibledavids.org to request a replacement. We may require you to provide photos or other information showing the damage. If your replacement request is approved, you will be required to return the damaged product to us before a replacement is sent. Replacement products are provided only for items that arrived damaged and are subject to our review and approval. We do not accept returns or provide refunds for physical products for any other reason.